You can track the progress of your order by clicking the 'Account Maintenance' link displayed at the bottom left of each page if you are logged in.

If you have placed your order and successfully made payment, but we haven't yet processed it, its status will be 'Confirmed'. Once we process and ship your order, it will show as 'Shipped'.

Occasionally, its status will be 'Pending' - this can result from either of our payment processors not returning a success code to our site and doesn't necessarily mean there is a problem. We can check things and manually update to 'Confirmed', 'Cancelled' (see below), or contact you if necessary.

Sometimes, an order will show 'Cancelled'. This might be because you have cancelled during the payment process, or we might mark a transaction cancelled if you have had a 'hiccup' during the checkout process and submitted more than one order by accident.

You can also view your order history or update any of your personal information on the same page.