Hardy Braided Loops
Hardy Braided Loops
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We use the latest Payment & Security software allowing our customers to experience a quick, easy and smooth on-line shopping experience. We accept all cards, as well as PayPal allowing our customer to choose the most suitable payment option at checkout.
CREDIT CARD PAYMENTS
SagePay handle our card payments and real time fraud detection. When you pay using your card you are dealing directly with the SagePay secure servers. SagePay securely process millions of transactions each year for over 30,000 customers.
PAYPAL SECURE PAYMENTS
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
We charge you for delivery what it costs us. Delivery charges are shown in your Basket and depend on the weight & length of the goods you order and where your delivery address is located. We ship worldwide using Royal Mail, UPS and on some occasions Parcel Force. Small items can usually fit through your letter box, larger more expensive items may need a signature. When we despatch orders we will inform you via email. On-line tracking is available where possible.
If you do not receive your delivery in the expected time frame please let us know as soon as possible. Parcels are usually delivered within 10 days and if they are not received within 15 days we will send the goods again. It is important that you inform us as soon as you can so we can track the delivery and try to find it quickly.
Your statutory rights are laid out in The Consumer Protection (Distance Selling) Regulations 2000, and nothing in this explanation is intended to alter your statutory rights. In brief, you have the right to cancel your order at any time from point of order until 7 days after the day you receive the goods. To exercise this right you need to contact us using our contact form or by post at the address shown on the contact us page. We will then instruct you as to how to return the goods or arrange a collection. You have a responsibility to take reasonable care of the goods and we request that you return them along with the original packaging.
If your goods are damaged in transit to you, sign for them as ‘damaged’ with the carrier and notify us immediately, as we have a limited time window to claim against the carrier.
In the event of goods being found to be faulty, please contact us and we will advise on their return and replacement under the manufacturer’s guarantee. Sometimes we will arrange for them to be collected from you and taken straight to the supplier for their attention.
Any goods ordered during December as Christmas gifts may be returned up until 10th January following.