Delivery and Returns
Delivery charges are shown in your Basket and depend on the weight & length of the goods you order and where your delivery address is located. We ship worldwide using Royal Mail, UPS and on some occasions Parcel Force. Small items can usually fit through your letter box, larger more expensive items may need a signature. When we despatch orders we will inform you via email. On-line tracking is available where possible. Free Delivery is usually subject to a minimum spend, add goods to your basket to see if your order will qualify.
If you do not receive your delivery in the expected time frame please let us know as soon as possible. Parcels are usually delivered within 10 days and if they are not received within 15 days we can send the goods again. It is important that you inform us as soon as you can so we can track the delivery and try to find it quickly.
Your statutory rights are laid out in The Consumer Protection (Distance Selling) Regulations 2000, and nothing in this explanation is intended to alter your statutory rights. In brief, you have the right to cancel your order at any time from point of order until 7 days after the day you receive the goods. To exercise this right you need to contact us using our contact form or by post at the address shown on the contact us page. We will then instruct you as to how to return the goods or arrange a collection. You have a responsibility to take reasonable care of the goods and we request that you return them along with the original packaging.
If your goods are damaged in transit to you, sign for them as ‘damaged’ with the carrier and notify us immediately, as we have a limited time window to claim against the carrier.
In the event of goods being found to be faulty, please contact us and we will advise on their return and replacement under the manufacturer’s guarantee. Sometimes we will arrange for them to be collected from you and taken straight to the supplier for their attention.
CHRISTMAS ORDERS (EXTENDED RETURNS POLICY)
Any goods ordered during December as Christmas gifts may be returned up until 10th January following.