Terms and Conditions
We collect only enough information from you to allow us to process your order and deliver your goods. Information is not shared with or passed on to any third party.
We use industry standard encryption to send sensitive information to our payment processor Sage Pay for debit and credit card payments. Payments made via Paypal are processed on Paypal's secure site.
We are fully PCI compliant.
We charge you for delivery what it costs us. Delivery charges are shown in your Basket and depend on the weight & length of the goods you order and where your delivery address is located. We ship worldwide using Royal Mail, UPS and on some occasions Parcel Force. Small items can usually fit through your letter box, larger more expensive items may need a signature.
When we despatch orders we will inform you via email. On-line tracking is available where possible.
If you do not receive your delivery in the expected time frame please let us know as soon as possible. Parcels are usually delivered within 10 days and if they are not received within 15 days we will send the goods again. It is important that you inform us as soon as you can so we can track the delivery and try to find it quickly.
Availability of Goods
The availability of each product is displayed at the bottom of the product page, above the 'add to basket' button. When there is more than one item offered for sale on a single page (for example, different size hooks, different length rods or clothing sizes), we work out availability based on the majority of the items in the list. If we show "Next day delivery" here, at least half of the products shown are available in this time frame. This doesn't always mean that the product is in stock at our Preston store. Sometimes we may have your order despatched from an alternate location. If you are thinking of visiting us in person, contact us first to ensure we have what you are looking for.
If we are aware of a problem with the availability of any item, we will show you a red message underneath that item after you have added it to your basket. If after you have placed an order, any more information becomes available we will let you know by email automatically.
We calculate our delivery times based on our weekday opening times. A "Next day delivery" item ordered on Monday morning should arrive at your delivery address on Tuesday.
If you require any further information on availability please contact us.
Your statutory rights are laid out in The Consumer Protection (Distance Selling) Regulations 2000, and nothing in this explanation is intended to alter your statutory rights.
In brief, you have the right to cancel your order at any time from point of order until 7 days after the day you receive the goods. To exercise this right you need to contact us using our contact form or by post at the address shown on the contact us page. We will then instruct you as to how to return the goods or arrange a collection. You have a responsibility to take reasonable care of the goods and we request that you return them along with the original packaging.
If your goods are damaged in transit to you, sign for them as 'damaged' with the carrier and notify us immediately, as we have a limited time window to claim against the carrier.
In the event of goods being found to be faulty, please contact us and we will advise on their return and replacement under the manufacturer's guarantee. Sometimes we will arrange for them to be collected from you and taken straight to the supplier for their attention.
Any goods ordered during December as Christmas gifts may be returned up until 10th January following.